From DevOps to ITSM. Automatically!

DevOps

ITSM (IT Service Management)

ServiceNow

CI/CD

We helped a major Swedish financial services provider cut the manual work from their CI/CD process by integrating Azure DevOps with ServiceNow Change Management. Now, every code push is automatically tracked, approved, and deployed. No manual steps. No delays. Just fast, clean releases with full compliance baked in.

Länsförsäkringar

When DevOps Moves Fast - and Change Can't Keep Up

CI/CD tools were in place, but change tracking was still stuck in the past.

Code moved fast - but approvals didn’t. Developers had to chase tickets, fill in forms, and wait for signoffs.

ServiceNow and Azure DevOps weren’t talking, which meant slower releases and increased risk.

One Integration. Total Automation

We connected Azure DevOps to ServiceNow using Change Velocity.

Now, every code push triggers a change record automatically - complete with the right approval path, based on your policies.

Standard changes? Instantly approved. Everything is logged, tracked, and audit-ready.

No more tool hopping. No more duplicate entries.

Code Changes Now Tracked Automatically